Customer Satisfaction Policy
As Ören Kablo; Since the day we have been operating in the weak current cable sector, we have adopted the principle of producing quality products with our customer-oriented service understanding, and we have adopted to establish mutual value-creating collaborations with our customers within the framework of love and respect.

In all our processes, we give importance to understand the demands of our customers in the best way and to respond to these demands in the fastest way possible together with our employees and stakeholders.

Suggestions, complaints and feedback we receive from our contact addresses where our customers can reach us at all times are important to us. We evaluate the suggestions, complaints and feedback from our customers in the fastest way possible. We take care to develop by taking the suggestions into consideration, to resolve complaints and feedbacks and to ensure that they do not recur.

TRANSPARENCY

All stakeholders of Ören Kablo; questions, requests and complaints, 7 days 24 hours, through Ören Kablo's website.

ACCESSIBILITY

For all applications,
https://www.orenkablo.com

RESPONSIBILITY

The information that their applications have been received is communicated to the applicant within the period determined by the Company website and / or by the relevant personnel.

LENSITY

All questions, requests and complaints are handled fairly and without prejudice.

FEES

The application evaluation process is free of charge for applicants.

PRIVACY

Based on the fact that the protection of personal information is extremely important, personal information is never shared with third parties.

CUSTOMER FOCUSED

Ören Kablo, within the framework of company policies and legal practices; takes care to provide solutions to its customers, to meet customer needs and to protect customer rights under all circumstances.

A SUSTAINABILITY POLICY THAT TAKES INTO CONSIDERATION OF STAKEHOLDERS 'SATISFACTION AND EXPECTATIONS

All questions, requests and complaints submitted are recorded, and the relevant decisions are explained to the applicants with their reasons.

CONTINUOUS IMPROVEMENT

Ören Kablo evaluates the notifications from its stakeholders in a way that will provide proactive improvements in business processes, products and services.